Feedback on your screening experience
Screening of passengers and baggage at Australian airports is the responsibility of individual airports, airlines and their contractors. Feedback and complaints can be made to the on-duty screening supervisor at the time of screening. If the matter is not handled to your satisfaction, contact the relevant airport or airline directly.
Australian international airports
- Adelaide Airport
- Brisbane Airport
- Cairns Airport
- Darwin Airport
- Gold Coast Airport
- Melbourne Airport
- Perth Airport
- Sydney Airport
Other traveller enquiries
- Australian Government travel advice—Smartraveller
- Bringing items into Australia and duty free information
- Dangerous Goods
- Travelling with medicines and medical devices
- Quarantine information
- Unsure about what you can take onboard—contact your airline directly
General enquiries about airport security
Please contact TravelSecure@infrastructure.gov.au to provide feedback about the policy, programmes or service provided by Department.
Once you have submitted your feedback we will endeavour to respond within two business days, excluding national and ACT public holidays. Please note our office hours are 9:00 am to 5:00 pm AEST, Monday to Friday.
The Department of Infrastructure and Regional Development collects personal information for the purposes of responding to your feedback, query or complaint.
The Department will use this information to respond to your enquiry and may disclose your information to relevant contacts within the Department in order to investigate your feedback/complaint. Your personal information will not be provided to external third parties, except where this is required by law. If you do not provide the information requested the Department may not be able to respond to your enquiry.